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Support

Full-service customer care – defined by you. We offer a whole package of services to meet the individual needs of our customers.

At GateHouse we provide our customers with products and services throughout the development process – and beyond. With the support and maintenance package you are ensured that your software continuously is enhanced and adapted according to your individual requirements, even after type approval and market launch.

Support for our BGAN customers
With a support and maintenance agreement with GateHouse you are ensured that your software continuously is adapted according to all  requirements and mandatory SDM (System Definition Manual) changes from Inmarsat.  GateHouse offers a whole package of services to meet the individual needs of our customers in a modular fashion. Please take a look at the product sheet in the downloadbox to the right.

365/7/24
Standard GateHouse Support and Maintenance Services is carried out during normal working hours. However, our customers have the possibility to procure a 365/7/24 support & maintenance service as an add-on to the basis service.

Request support:
Support BGAN Protocol Stack

Support BGAN Network Emulator

Support BGAN Application Tester

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Support & Maintenance

GateHouse Support Philosophy

  • Supporting our customers is paramount to GateHouse
  • Respect for the customer’s business
    – each customer is unique
  • Keep it as simple as possible for the customer
  • Continuously developing our competences
  • Your success is essential to GateHouse
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