We are here to support you and your business.
You will call an engineer if you call us. We believe in fixing as many issues as possible on the phone. This is optimal for our customers and the most efficient way to get things done.
24/7 support includes a fast reaction if something unexpectedly breaks down. For customers with high availability requirements we have a spare part stock.
For customers worldwide we have local partners (or our customers’ internal IT departments) performing onsite repairs in cooperation with GateHouse engineering support.
24/7 support is optional.
- Turnkey solutions
- 1st and 2nd level support
- 24/7 support
- Onsite maintenance
Service operation and hosting
High availability on mission critical systems.
Systems can be hosted by you or by GateHouse at either your site or at a hosting centre. In either case GateHouse performs condition based and preventive maintenance on the systems.
Condition based maintenance
Condition based maintenance is performed by setting up surveillance systems (e.g. Nagios) and by daily execution of check lists. Such tasks include server health check (e.g. availability, disk space, memory and I/O resources, log file analysis, backup check, standard software security patches, and hardware inspection), radio performance (e.g. output power, reflected power) and general measures like temperature and humidity.
Preventive maintenance is individually scheduled to minimize the probability of service breakdown. Mechanical equipment like disks, air conditioners, and fans are serviced or renewed according to MTBF specifications. Remote sites are visited and inspected according to well defined service schedules.
GateHouse is a Microsoft Partner and perform IT services in accordance with recognised standards, such as ISAE 3402 type II, PRINCE2, and CMMI.
Other key IT competences:
- Virtualisation (vmware and Hyper-V)
- Computer networks
- Server and IT equipment from HP, IBM, and Lenovo
- Operating systems: Windows, Linux, Android, and IOS
- Databases: Oracle and PostgreSQL with geospatial features
- Enterprise architecture and architectural frameworks
Keeping your system up-to-date and minimizing business impact when changing your systems.
Do you need to integrate other systems? Do you need to update your hardware? Have you merged with another company?
Whatever your reason is for changing your IT system, do not accept disruptive impacts.
At GateHouse we have profound experience in handling and managing IT changes. We take care of the proces from analysing to implementation and finishing.
Our experts have knowledge and competences within:
- Enterprice architecture
- System analysis and integration
When making necessary changes to your IT system, we help you to avoid high-cost business disruptions, delayed cost reductions or decreased operational and decision-making efficiency.
Training on-site, webinars or e-learning to ensure you get the best out of your solution.
When buying a GateHouse product or solution we ensure that you and your organisation are getting the most out of it. Training of users online, at GateHouse or at your site – it is all up to you.
Our support team offers a comprehensive set of training and education. From complete training videos to recorded training seminars or webinars.
Whether you are an existing customer or someone who is considering buying a GateHouse product, we can provide a custom training session that is right for you and/or your organization.
- Training for individual users or user groups